Support & Help

We're here to help you get the most out of StillMatters

Frequently Asked Questions

📱 Getting Started

How do I log a moment?

1. Open StillMatters
2. Tap the "+ Small Moment" button
3. Select an emoji category that matches your moment
4. Choose a color that feels right
5. Optionally add a brief note (max 100 characters)
6. Tap "Save This Moment"
7. Take 3 calming breaths (or skip if needed)

Do I need to create an account?

No! StillMatters requires zero registration. No username, no password, no email. Just download and start using it.

Does the app work offline?

Yes! StillMatters works 100% offline. You don't need internet to use any features.

🔒 Privacy & Data

Where is my data stored?

All your entries are stored locally on your device in a secure SQLite database. Nothing is sent to the cloud or our servers (we don't have servers).

Can anyone else see my entries?

No. Your entries are completely private and stored only on your device. No one can see them—not us, not anyone else.

What if I lose my phone?

Your data is on your device only. If you lose your device, your entries are lost unless you:

• Have device backup enabled (iCloud/Google Backup)
• Restore your device from backup

StillMatters doesn't sync between devices because we don't use cloud storage.

Can I backup my data?

Your device's automatic backup (iCloud for iOS, Google Backup for Android) may include StillMatters data. This is controlled in your device settings, not by our app.

How do I delete all my entries?

1. Open the app
2. Go to "History" screen
3. Tap the trash icon (🗑) in the top right
4. Confirm deletion
5. All entries are instantly deleted

Note: This action cannot be undone. We cannot recover your data because we never had access to it.

✨ Features

What are the emoji categories?

• 💬 Emotional support - Listening, being present
• 🛠 Practical help - Tangible assistance given
• 🤝 Advocacy - Standing up for someone
• 📞 Crisis response - Being there in emergencies
• 🌱 Growth moment - Progress witnessed
• 💛 Self-care win - Taking care of yourself
• ✨ I showed up - Just being there matters

Can I edit or delete a single entry?

Currently, StillMatters doesn't support editing or deleting individual entries. This is intentional—it encourages acceptance and reduces perfectionism. You can only delete all entries using the Emergency Erase feature.

Can I skip the breathing exercise?

Yes! There's a "Skip" button in the top right corner of the breathing screen. While we encourage taking those 3 breaths, we understand sometimes you need to move on quickly.

How is the weekly summary calculated?

The weekly summary counts all entries from the last 7 days (rolling week, not calendar week). It shows:

• Total number of moments logged
• Breakdown by emoji category
• Encouraging message based on your count

⚙️ Technical Issues

The app won't open / crashes on startup

Try these steps:

1. Force close the app completely
2. Restart your device
3. Open the app again
4. If still having issues, try uninstalling and reinstalling (note: this will delete all your entries)

My entries disappeared

This should not happen. Possible causes:

• You used the Emergency Erase button
• The app was uninstalled
• Device storage was cleared

Unfortunately, we cannot recover deleted data since it's stored only on your device.

The app is running slowly

StillMatters is designed to be lightweight. If it's slow:

• Close other apps running in the background
• Restart your device
• Ensure you have the latest version installed

I'm not receiving updates

Check your app store:

• iOS: App Store → Account → Updates
• Android: Play Store → Menu → My apps & games

Enable automatic updates for the best experience.

🤔 Usage Questions

Can I use this for my clients?

No. StillMatters is for YOUR personal reflection only. Do not enter:

• Client names
• Identifying information
• Protected Health Information (PHI)
• Case details that could identify anyone

Is this HIPAA compliant?

No. While StillMatters is private, it is not HIPAA-compliant as a Business Associate. Do not enter any Protected Health Information.

Can I use this for professional documentation?

No. StillMatters is for personal emotional wellbeing tracking only, not professional case documentation. Use your organization's official documentation systems for professional records.

Who is this app for?

StillMatters is designed for:

• Social workers
• Volunteers
• Healthcare workers (nurses, doctors, caregivers)
• Crisis responders
• Therapists and counselors
• Teachers and educators
• Nonprofit workers
• Anyone who helps others

💰 Pricing & Features

Is StillMatters free?

Yes! StillMatters is 100% free with all features included. No ads, no subscriptions, no hidden costs.

Will you add paid features in the future?

Our commitment: The core app will always remain free for individual users. All current features will stay free.

How can I support the app?

Thank you for asking! Currently, the best ways to support us are:

• Leave an honest review on the app store
• Share with colleagues who might benefit
• Send us your feedback and suggestions

We may add an optional "Support Us" feature in the future, but the app will always remain free.

🔧 Feature Requests

Can you add [feature]?

We love hearing your ideas! Email us at support@stillmatters.app with:

• Description of the feature
• How it would help you
• Why it aligns with emotional safety principles

Requested features we're considering:

• Custom emoji categories
• Export data to PDF/CSV
• Monthly summaries (in addition to weekly)
• Dark mode
• More color options

🆘 Crisis Resources

📧 Contact Information

General Support: support@stillmatters.app

Privacy Questions: privacy@stillmatters.app

Legal Inquiries: legal@stillmatters.app

Website: https://stillmatters.app

ZYMPHIX PTY LTD
Perth, Western Australia
Australia

🌿 Thank you for using StillMatters 🌿

Every small moment matters. We're here to support you.